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- Membership & Registration
- Membership Account & Login
- Membership Reactivation & Termination
- Membership Card / Digital Card
- IKEA Family Points
- Communications
- Product Offers
- IKEA Online Purchases
- Others
Membership & Registration
- How do I become an IKEA Family member?
You may sign up for free membership at any of the IKEA Family kiosks located around the store, or member's portal. To register, you would need to be at least 18 years old (based on birth year) and have a local mobile number and mailing address in Singapore.
Participation is subject to our T&Cs here.
- How do I register if I do not have a local mobile number?
If you do not have a valid Singapore mobile number, please approach an IKEA co-worker or call our customer service at +65 6786 6868 for assistance.
- I’ve previously registered as a member with a Malaysia mobile number. Is my membership still valid?
Yes, it is still valid and you can enjoy our IKEA Family benefits. However, we encourage you to update to a valid Singapore mobile number for the ease of logging into your account.
You can update your mobile number via our member’s portal or at any of the in-store Family kiosk.
- Will my IKEA Family membership expire?
No, all IKEA Family membership do not expire.
- I can’t remember if I am an IKEA Family member. How can I check?
Please approach an IKEA co-worker or call our customer service at +65 6786 6868 for assistance.
- I have completed the registration to be an IKEA Family member. When and how can I start enjoying the benefits?
You can start using immediately! Simply log in to our member’s portal to access your Family Digital Card upon checkout.
Find out more about IKEA Family benefits here.
- How can I find out more about IKEA Family benefits?
You can refer to Benefit page to find out about all the exciting perks and rewards!
- Why do you need to collect my personal data?
Ikano Pte Ltd collects personal information during the course of its everyday activities, and will only collect such personal information if it is necessary for one of our functions or activities. For more information, please refer to our Personal Data Protection Notice.
(Video) 10 SHOPPING SECRETS IKEA Doesn't Want You to Know! - Why do you need so much data just for us to register as a member?
Our customers come from diverse backgrounds, live differently and have various needs. To offer the best possible experience, we would like to personalise our communication with you as a unique individual.
To do so, we need the following information:
- Contact details allow us to send you your Family card, important notices and promotional materials (which you can later choose to opt out of receiving).
- Date of Birth lets us award birthday offers. E.g. 3x IKEA Family points on your birthday month.
- Marital Status, Living Situation, Household size and Type of Home/Housing allows us to understand your needs better and only send you relevant information. E.g. if you do not have children, you will not receive promotions related to children's products. Or if you have 3 kids and is living in a 4-room apartment, you'll probably need tips and ideas on storage solutions.
- * Occupation has an option for 'Undisclosed' if you do not wish to reveal this.
Membership Account & Login
- If I’ve forgotten my IKEA Family membership number, can I register as a new member?
Each individual can only have one membership account, so you won’t be able to register as a new member. Please log in to the member’s portal to retrieve your membership number.
You can also approach an IKEA co-worker or call our customer service at +65 6786 6868 for assistance.
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You can access your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store. Simply key in your 16-digit IKEA Family membership number / mobile number and password to log in.
If you are using your mobile number to log in, you will need to ensure that the mobile number registered with your IKEA Family account is up-to-date, and is not shared with another IKEA Family account.
- Why do I need to ensure that my mobile number in my IKEA Family account in up-to-date?
As we will send you a two-factor authentication (2FA) SMS to your registered mobile number as part of the password change process, please ensure that your mobile number in your IKEA Family account is up-to-date.
- How do I update the mobile number in my IKEA Family account?
- Log in to your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store
- Go to “Profile” > "Click here to edit your profile"
- Update your mobile number > “Send OTP”
- “Save Changes”
- How do I change my current password?
- Log in to your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store
- Go to “Change Password”
Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number registered with your IKEA Family account is not up-to-date, please approach an IKEA co-worker or call our customer service at +65 6786 6868 for assistance.
- I forgot my password, what should I do?
- Go to our member’s portal or any of the IKEA Family kiosks located around the store
- Click on “Forgot Password”
- Enter your date of birth and mobile number registered to your IKEA Family account.
- Enter your new password
Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number registered with your IKEA Family account is not up-to-date, please approach an IKEA co-worker or call our customer service at +65 6786 6868 for assistance.
- I made several attempts to log in to my IKEA Family account but was unsuccessful, what should I do?
You can try to reset your password via our member’s portal or any of the IKEA Family kiosks located around the store. Tap on “Forget Password” and enter your date of birth and mobile number registered to your IKEA Family account to reset.
Alternatively, you may approach an IKEA co-worker or call our customer service at +65 6786 6868 for assistance.
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Membership Reactivation & Termination
- How do I cancel my membership or withdraw my personal data if I do not agree with the Personal Data Protection Notice?
You may complete this form and send it to dpo.sg@ikano.asia.
- I used to be an IKEA friends member, do I need to re-apply for IKEA Family membership programme?
Yes. IKEA friends members are required to sign up for IKEA Family membership programme to enjoy the benefits.
Membership Card / Digital Card
- How do I access my digital card?
Log in to the member’s portal and click on the “Digital card” tab to access it.
- Where can I use my IKEA Family card?
You can use your Family card at the checkouts, IKEA Restaurant, Bistro, Swedish Food Market and IKEA SG online store.
Swipe or scan your IKEA Family card every time you make a purchase to earn points or enjoy IKEA Family member prices.
- What happens if I forget to bring my IKEA Family card to the store?
Simply log in to the member’s portal to access your digital Family card or you may print a temporary card from the IKEA Family kiosk before heading to the check-outs.
If you have lost your IKEA Family card or forgot to bring it, you may print a temporary replacement card from the IKEA Family kiosk before heading to check-outs. You can also report your lost card and request for a new one to be sent to you.
- What should I do if I have lost my IKEA Family card?
Log in to the member’s portal to report your lost card and deactivate it. Don’t worry, only your card will be deactivated, not your IKEA Family account.
You can then request for a new card or access your digital card in the member’s portal and start using it immediately.
- How soon will I receive my new IKEA Family Card?
Processing of IKEA Family card request will be done on the first week of every month and would take 3 - 4 weeks to reach you. For example, if you requested in the month of May, you should receive your IKEA Family card by the 4th week of June.
IKEA Singapore and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).
IKEA Family Points
- What do I get by joining the IKEA Family programme?
Every $1* spent at the IKEA stores entitles you to 1 IKEA Family Point.
Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA Family points are earned. Example:
Points earned on 15 Nov 2020 will expire on 31 Dec 2022.
Points earned on 31 Dec 2021 will expire on 31 Dec 2023.
- What can I do with my IKEA Family points?
With every 500 points accumulated, IKEA Family members can offset $5 from their purchase (min. spend of $5) instantly when checking out at the IKEA physical stores only.
- How do I get my 3x Birthday IKEA Family points?
Get 3x IKEA Family points on the first purchase made at IKEA stores, IKEA online store, IKEA Restaurant, Bistro or Swedish Food Market on your Birthday Month.
For online purchases, points will be credited when order status is ‘Ready for Delivery’, not on the order date. If any purchase is made at physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.
- How do I check the IKEA Family points that I have accumulated?
You can check your point balance by logging in to the member’s portal or at any of the in-store Family kiosk.
- Can I transfer or bring forward my IKEA Family points which are expiring or extend the expiry date?
Unfortunately, no. Transferring of IKEA Family points to a different card account, bringing forward or extending the expiry date is not permitted. Unused and expired IKEA Family points will not be reinstated.
Communications
- What if I do not want to receive any communications from IKEA Family?
We would like to notify you of our latest promotions and exclusive member events. However if you do not wish for us to contact you, simply choose the unsubscribe option in the Emails or SMS-es that we sent you.
Alternatively, you may login to your profile, and update your preferred method of communication. You may also email / write to us directly.
- What if I have changed my mailing address?
You can login to the IKEA Family website and change your personal details or do it via the in-store Family kiosks.
IKEA Singapore and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).
- I am an IKEA Family member, but have not received any offers through the post, email or SMS. How could this be?
It could be your contact details are not accurate and/or complete; or you may have select < No > for all methods of communication.
Some communications are also only sent to members who have made at least 1 purchase in the last 12 months. Remember to visit the IKEA store regularly and show your IKEA Family card at the check-outs.
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Product Offers
- Can I return Family offer products?
All terms and conditions of IKEA's 'Return Policy' will apply to all purchases made by IKEA Family members. If an IKEA Family member refunds/returns any items for which IKEA Family points have been credited, corresponding number of IKEA Family points for the items returned will be removed from IKEA Family member's account. An IKEA Family member is required to present the IKEA Family card when making a purchase refund at Exchange and Returns.
- Can I purchase products at IKEA Family price if I forgot to bring my IKEA Family card?
No, you will not be able to enjoy IKEA Family prices without the IKEA Family card.
However, you can log in to the member's portal to access your digital Family card.
- What are IKEA Family product offers?
IKEA Family product offers are products in the IKEA stores at special prices reduced exclusively for IKEA Family members.
IKEA Online Purchases
- Will I earn IKEA Family points from my purchases online?
Yes, earn 1 point for every $1 spent. Please indicate your IKEA Family membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the points once your order status is ‘Ready for Delivery'.
Please note that only IKEA Family card issued in the same country of delivery will be qualified for points.
IKEA Family apply.
- Can I purchase IKEA Family product offers online?
IKEA Family product offers are only available at the physical IKEA stores. To enjoy the IKEA Family prices, do visit your nearest IKEA store!
- It's my birthday month. Does my online purchase qualify for my 3X birthday points?
Yes. 3x points will be credited to your first online purchase when your order status is ‘Ready for Delivery’. However, if any purchase is made in physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.
Others
- How do I check the history of my shopping transactions in the IKEA store?
As long as you have produced your IKEA Family card at the store’s checkouts, you would be able to see the transaction captured when you login to this website within 24 hours.
- What benefits can I enjoy at the IKEA Restaurant?
Just flash your IKEA Family card at the Restaurant check-outs to enjoy 2x free coffee/tea and discounted Family meals.
Can't find what you want?
Submit your question to our co-worker
FAQs
How do I get my IKEA family card on my phone? ›
Alternatively, you could choose to download the IKEA app for your smartphone. The app can store a digital version of your IKEA Family card. You need to show an IKEA Family card at the time of purchase to qualify for any IKEA Family discounts. Download free via Google Play (Android) or the Apple App Store (iOS).
How do I activate my IKEA family card? ›To activate your IKEA FAMILY account, just visit our IKEA Family website or download IKEA Family Mobile application to complete the registration process. Please sign-up with your 16-digit IKEA Family card number or mobile phone number and follow the steps.
Can you get IKEA Family discount online? ›Member discounts
Spot IKEA Family price blue labels in store and online for a wow-factor lower price. These are specially curated discounts just for you to enjoy.
Send SMS to 56767165 with the message GET CARD from your registered mobile number to get your IKEA Family card number.
Is coffee free at IKEA? ›Save on delivery: From door-to-door and more, IKEA Family members save on select delivery options. Year-round discounts: Save 5% in-store on eligible purchases every time you visit, as well as additional discounts on select products! Free coffee and tea: Enjoy complimentary coffee or tea every time you visit.
Do IKEA family cards expire? ›How long is my IKEA Gift card valid for? Here's the great news, they never expire!
Do students get discount at IKEA? ›There is no specific IKEA student discount available year-round but it often has student-specific promotions, especially around the start of term when students are buying things for university.
Is there an IKEA Family card app? ›The IKEA app is also a convenient home for your IKEA Family benefits. Access your IKEA Family card quickly and find all your past receipts conveniently in one location. IKEA values your data privacy and believes in ethical use of customer data. That's why you're in control of all your data at all times.
Do IKEA employees get a discount? ›Get a 15% co-worker discount on all merchandise as soon as you start.
Does IKEA give you a birthday discount? ›What does IKEA do for birthdays? The store sends you two coupons. The first birthday coupon is for your choice of a FREE Meatball Entrée with either Almond Cake or DAIM cake from the IKEA Restaurant. The second coupon is essentially a gift certificate granting you $15 off your next purchase.
Does IKEA do birthday discounts? ›
For your birthday, enjoy a $10 off coupon plus a free dessert at participating IKEA locations.
Does IKEA give birthday gifts? ›Members also get a birthday gift. While IKEA doesn't specify what gift you'll get, you might get a coupon for a free in-store purchase or a free food item from the in-store restaurant. Your birthday gift is valid during your birthday month.
Is IKEA family different from IKEA account? ›An IKEA Family account is different from a basic IKEA account since IKEA Family is a free loyalty program that provides discounts, rewards, access to special events to the members.
What is IKEA customer service number? › How do I check the balance on my IKEA Family card? ›Information regarding the balance of your Card is available by calling 1.888. 888. IKEA (4532). You may also inquire regarding your balance at any IKEA store in the United States.
Are IKEA refills free? ›Free tea or filter coffee, plus refills
As with all Family member offers, you simply scan/swipe your card at the checkout. You only need one membership per group (there's no restriction on group size).
Review of IKEA Restaurant & Cafe. Popped in for a cuppa and breakfast roll. Refills are free and the food is reasonable.
Can we refill coffee in IKEA? ›The IKEA store in Hyderabad offers free refills for coffee and soft drinks.....
What's the point of an IKEA family card? ›Great offers, freebies and surprises
Just by being a member you automatically receive a number of exciting rewards, benefits and discounts on selected IKEA products. You also have the opportunity to join inspirational home furnishing tutorials and workshops. And more.
the IKEA Family card should be used with the IKEA rewards program and it is not a credit card.
Do you have to pay for IKEA family? ›
Whether you shop there all the time or just make an occasional IKEA run, the IKEA Family Program, a free loyalty program that provides all sorts of deals and discounts for members, is absolutely worth signing up for. You get top-notch benefits, both in-store and online, all for free.
How do I use a promo code on IKEA? ›Go to Ikea's Checkout. On the page, paste your voucher code in the area provided. Click to apply your code to your purchase.
How do I use my IKEA Blue Light Card? ›There is no NHS IKEA discount for Blue Light Card holders in 2022. They've not previously given a discount to their members.
Can you use UNiDAYS at IKEA? ›The UNiDAYS ID and QR code or online code must be presented at the time of purchase. The QR code must be correctly scanned at the IKEA store checkout. IKEA reserves the right to refuse any UNiDAYS ID which IKEA believes has not been validly obtained or has been obtained fraudulently.
How do I scan a QR code with IKEA? ›Scan the QR code in-store
Scan the QR code located throughout the store to activate the scanning tool in the IKEA app. Or, select the 'Scan items' option on your profile page within the IKEA app. Make sure you've selected the store you're shopping in before you get started.
1. Free tea or filter coffee, plus refills.
Can I add my Ikea family card to Apple wallet? ›Open any IKEA Family email on your phone and click on "Add to Apple Wallet" at the bottom of the email. Open any IKEA Family email on your phone and click on "Save to phone" at the bottom of the email. Use one of our apps for storing loyalty cards. The IKEA Family card should work without problems in most of them.
Does IKEA pay well? ›How much does IKEA in California pay? The average IKEA salary ranges from approximately $26,000 per year for Front End Associate to $104,000 per year for Creative Manager. Average IKEA hourly pay ranges from approximately $13.50 per hour for Compliance Officer to $28.85 per hour for Restaurant Manager.
Does IKEA get paid weekly? ›Depends where you're at. I work in brooklyn ikea i got paid weekly. Now I'm in Philadelphia store i get paid bi weekly. While i was there i loved my job , i met many great people from all over the world, they paid bi weekly and the pay was always exact.
What do IKEA employees wear? ›Cashiers: yellow shirts, blue jeans and sneakers. Prep and Flow team: blue shirts, jeans, steel...
How do I redeem my IKEA birthday reward? ›
Surprises in store. We celebrate your birthday every year by sending you a gift. Simply register your dates of birth and an e-mail address, then sit back in anticipation. Enjoy great surprises as a thank-you for being such a loyal IKEA Family member.
Can you use IKEA birthday coupon more than once? ›A $10 birthday voucher will be issued to selected IKEA Family member to redeem when they spend $50 or more in one transaction, instore or online by the 'valid to' date stated on the voucher. The voucher can only be redeemed once by the eligible member. This voucher cannot be used in conjunction with any other voucher.
How many IKEA stores are in the United States? ›There are 54 IKEA stores in the United States as of October 05, 2022. The state with the most number of IKEA locations in the US is California, with 10 stores, which is about 19% of all IKEA stores in the US.
Can I use IKEA family card worldwide? ›Your IKEA Family card can only be used in the country it was issued in. Except, if you register to become an IKEA Family member in Estonia, your card will be also valid at the IKEA Riga store until 31.12. 2022.
Can I return item to IKEA without receipt? ›You must have your receipt and valid government issued photo ID in order to return or exchange your product. Information from your ID will be retained in a company-wide database to be used only for authorizing returns. Refunds will be made in the same form of payment originally used to make the purchase.
How do I redeem my IKEA points in Singapore? ›Redeem rewards
Earn 1 IKEA Family point for every $1 spent at the IKEA stores, IKEA online stores, IKEA Restaurant, Bistro or Swedish Food Market when you swipe or scan your digital card when making payments. With every 500 points accumulated, you can earn $5 and redeem it instantly when you checkout in the stores.
Simply log in to the member's portal to access your Family eCard. If you have lost your IKEA Family card, you can report your lost card and request for a new one to be sent to your provided mailing address.
Can I use my IKEA credit card anywhere? ›There's no limit on rewards, so the more you spend, the more you can earn back. And since you can use this card anywhere Visa is accepted, you have the flexibility of using it to earn rewards on just about every purchase.
Is IKEA shipping free? ›Does Ikea offer free shipping? IKEA doesn't offer the free shipping you find at a lot of other stores. Instead, there are a few IKEA delivery options to consider. Small order delivery starts at $5.99 but is only available if your order includes picture frames, hangers, small textiles, or other small, shippable items.
Do I need to book to go to IKEA? ›No booking needed! For latest updates, visit www.IKEA.ph/covid.
Do you need an IKEA membership? ›
Unlike club stores, anyone can shop at IKEA, and no membership is required to visit. However, you can join the company's free rewards program, called IKEA Family. You can sign up quickly online or the next time you're in the store.
How do I close my IKEA account? ›- Step #1: Click here to open Ikea. ...
- Scroll down on your account homepage and click the delete link.
- Confirm username and profile and click delete profile.
- This is the confirmation message you will receive when your profile has been deleted.
I have an IKEA Kitchen Plan, but need assistance placing my order. What do I do? You may reach the Kitchen Services team by calling our US Customer Support Center at 1-888-888-4532, or you may visit your local IKEA store to place your order.
Does IKEA have a complaints department? ›Use Resolver to make a complaint. It's quick, easy and (best of all) it's free. Resolver is not affiliated to, linked with or otherwise endorsed by IKEA. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
How long does IKEA refund? ›According to Ikea's return policy, a refund will take between 3 to 10 business days if you are requesting a refund to a credit or debit card account. If you had paid in cash, you may be able to get you're your refund immediately in cash or as a refund check issued by the store manager.
How do I find out my IKEA Family card number? ›You can access your digital card either in store at an IKEA Family digital screen, by using your online profile or if you receive an IKEA Family newsletter you will find your digital card there too.
What is my IKEA family member number? ›Send SMS to 56767165 with the message GET CARD from your registered mobile number to get your IKEA Family card number.
How do I find my IKEA credit card number? ›Call 866-337-5539 (TDD/TTY: 1-888-819-1918) for the IKEA Projekt Credit Card customer service line.
Can I use my temporary IKEA card online? ›Yes, you can use your IKEA Store Card instantly after approval. Your account information will be available to make purchases with on IKEA.com as soon as you're approved. Plus, you can shop at IKEA stores by requesting a temporary card from a store associate.
How does IKEA Family card work? ›The IKEA Family Card entitles members to a wide range of benefits and freebies that are clearly spelled out in the terms and conditions. Some favorites include monthly discounts on certain products, free coffee or tea during your visit, 30 extra minutes in the kids' play area, plus BOGO frozen yogurt.
Is IKEA family card a credit card? ›
Q. Is my IKEA Family card the same as the IKEA visa credit card or IKEA projekt credit card? A. No, IKEA Family is a loyalty card only.
Is there an IKEA app? ›Ready to shop IKEA products right from your phone? Download the app from the App Store for both iPhone iOS and Android OS.
Can I use my IKEA card before it arrives? ›Yes, if you have been approved for an IKEA Visa Credit Card in an IKEA store or online, you will be able to use your newly opened account on the same day transactions. You'll receive an IKEA Visa Credit Card welcome kit in the mail within 7-10 business days.
What do I do if I forgot my IKEA family card? ›What happens if I forget to bring my IKEA Family card to the store? Simply log in to the member's portal to access your digital Family card or you may print a temporary card from the IKEA Family kiosk before heading to the check-outs.
Why have an IKEA Family card? ›Great offers, freebies and surprises
Just by being a member you automatically receive a number of exciting rewards, benefits and discounts on selected IKEA products. You also have the opportunity to join inspirational home furnishing tutorials and workshops. And more. We really do treat our members like family.
There is no specific IKEA student discount available year-round but it often has student-specific promotions, especially around the start of term when students are buying things for university.
Do IKEA employees get a discount? ›Get a 15% co-worker discount on all merchandise as soon as you start.
What discount do you get with IKEA family card? ›The beloved Swedish furniture company quietly launched the new IKEA Family discount benefit on September 1, 2022, with a larger announcement covering the new 5% discount and special delivery pricing on September 12.
Can I use my IKEA family credit card anywhere? ›There's no limit on rewards, so the more you spend, the more you can earn back. And since you can use this card anywhere Visa is accepted, you have the flexibility of using it to earn rewards on just about every purchase.
Is IKEA credit card hard to get? ›A fair credit score is needed for the IKEA Store Card. An adequate score alone won't guarantee your approval, though.
Does IKEA credit card have annual fee? ›
The $0-annual-fee IKEA Visa® Credit Card, issued by Comenity, features robust rewards for Ikea purchases.
How do I scan a QR code with IKEA? ›Scan the QR code in-store
Scan the QR code located throughout the store to activate the scanning tool in the IKEA app. Or, select the 'Scan items' option on your profile page within the IKEA app. Make sure you've selected the store you're shopping in before you get started.
The IKEA Store app is available through both Google Play and the Apple app store. It is free to use. After downloading the app, log in to your IKEA Family account. Check your profile to get your digital card, then use it when checking out online or at an IKEA store.
Which is the new IKEA app? ›Safer Homes App
The new IKEA Safer Home mobile app helps you to stay one step ahead. Create child safety checklists based on your child's age.