MANDARAKE | Shipping Options (2022)

Last Updated: 17 September 2022

Click here to see which shipping options are available to your country.

Starting May 31st, Japan Post will update its country regions and shipping fee for EMS.
Most notably, the United States will now be a separate region from North America, and with that, there will be price increases.

Official updates from Japan Post here

If you have any shipping questions, please contact us from the inquiry form here

When shopping with Mandarake there are a few different shipping options for you to choose from.Each has their own pros and cons as well as different restrictions.Here we talk about our main shipping methods to help you choose the best way to send your items.

If you would like to know estimates for other shipping methods when you place your order, please mention this in the comment section of the checkout. If you wish to change the shipping method, be sure to contact us before you make your payment and await confirmation. (Orders cannot be changed once an order has been paid for)

Each shipping method has different levels of insurance available. Click here for more information about shipping insurance. As our shipping methods require signatures, if you contact the delivery company and request for the item to be left without a signature neither us nor the delivery companies will be liable for any loss or damages.

The shipping costs mentioned below are correct as of the date above, but are subject to change without notice. The countries/regions mentioned in the tables are provided by the shipping companies as a guide.

Please be aware that when buying items from abroad your order may be subject to import taxes, customs charges etc. As we have no control over these fees, you should contact your local post office or tax office for details.

If items are returned to us due to non-acceptance, we will hold them for a maximum of 10 days. They will be disposed of if you do not contact us within that time.

DHL Express

DHL Express offers fast delivery to many countries across the world.

DHL Express does not have limits on box sizes and weights (though it does need to be able to fit through the doors of a plane).
DHL fees are determined primarily by package size, followed by weight. Therefore if you are ordering a small but heavy item DHL could be the cheapest shipping option for you.

Example 1
If an order to Korea fits a size-1 box (our smallest box) but when packed weighs 3kg, it will cost 2,410 yen.
This takes into account that while the item may fit into a size-1 box since the weight is 3kg, the minimum you would have to pay is 2,410 yen.

Example 2
If an order to Korea can only fit into a size-2 box (our largest box) but when packed only weighs 3kg, it will still cost 13,370 yen.
This takes into account that it needs a physically larger box. Since prices are determined by max weight no matter the actual item weight it will still cost 13,370 yen to ship.

MANDARAKE | Shipping Options (1)

Please be aware that DHL Express does not pick up items on Saturdays, Sundays or Japanese national holidays. Therefore if you pay for an item on Friday it might not be collected for a few days.

Shipping Time: Usually within one week (may be longer if subject to customs inspection)

Click here for more information on box sizes

Max
Weight
Box Size
(Excluding Sahra)
Korea Malaysia
Thailand
Australia
India
Canada
USA
Germany
Italy
Middle East
0.5 kg1,700 yen1,700 yen2,400 yen2,500 yen2,000 yen3,500 yen
1 kg12,000 yen2,000 yen3,000 yen2,900 yen2,500 yen4,100 yen
1.5 kg2,100 yen2,100 yen3,400 yen3,100 yen2,900 yen4,300 yen
2 kg2,200 yen2,200 yen3,800 yen3,400 yen3,400 yen4,400 yen
2.5 kg6/82,400 yen2,400 yen4,400 yen3,800 yen3,900 yen5,000 yen
3 kg2,700 yen2,800 yen5,000 yen4,400 yen4,300 yen5,900 yen
3.5 kg3,100 yen3,200 yen5,700 yen5,100 yen4,700 yen6,800 yen
4 kg11/Shou3,400 yen3,600 yen6,300 yen5,700 yen5,200 yen7,600 yen
4.5 kg123,800 yen4,100 yen6,900 yen6,300 yen5,600 yen8,500 yen
5 kg44,100 yen4,500 yen7,600 yen6,900 yen6,100 yen9,300 yen
5.5 kg4,500 yen4,900 yen8,200 yen7,500 yen6,600 yen10,200 yen
6 kg54,800 yen5,300 yen8,900 yen8,200 yen7,200 yen11,000 yen
6.5 kg10(Cut Line 2)5,200 yen5,700 yen9,600 yen8,800 yen7,800 yen11,800 yen
7 kg75,500 yen6,100 yen10,200 yen9,500 yen8,400 yen12,600 yen
7.5 kg5,900 yen6,500 yen10,900 yen10,100 yen8,900 yen13,500 yen
8 kgDai/9(Cut Line 2)6,300 yen6,900 yen11,600 yen10,800 yen9,500 yen14,300 yen
8.5 kg10(Cut Line1)6,600 yen7,300 yen12,300 yen11,400 yen10,100 yen15,100 yen
9 kg7,000 yen7,700 yen12,900 yen12,000 yen10,700 yen16,000 yen
9.5 kg7,400 yen8,200 yen13,600 yen12,700 yen11,200 yen16,800 yen
10 kg7,700 yen8,600 yen14,300 yen13,300 yen11,800 yen17,600 yen
10.5 kg10/9(Cut Line 1)8,100 yen9,000 yen14,900 yen14,000 yen12,400 yen18,400 yen
11 kg8,400 yen9,400 yen15,600 yen14,600 yen12,900 yen19,200 yen
11.5 kg98,700 yen9,800 yen16,300 yen15,300 yen13,500 yen19,900 yen
12 kg9,000 yen10,200 yen16,900 yen15,900 yen14,100 yen20,700 yen
12.5 kg9,300 yen10,600 yen17,600 yen16,600 yen14,700 yen21,500 yen
13 kg2(Cut Line 3)9,600 yen11,000 yen18,300 yen17,200 yen15,200 yen22,200 yen
13.5 kg9,900 yen11,400 yen18,900 yen17,800 yen15,800 yen23,000 yen
14 kg10,200 yen11,900 yen19,600 yen18,500 yen16,400 yen23,800 yen
14.5 kg10,500 yen12,300 yen20,300 yen19,100 yen16,900 yen24,500 yen
15 kg10,800 yen12,700 yen21,000 yen19,800 yen17,500 yen25,300 yen
15.5 kg11,100 yen13,100 yen21,600 yen20,400 yen18,100 yen26,100 yen
16 kg2(Cut Line 2)11,400 yen13,500 yen22,300 yen21,100 yen18,700 yen26,900 yen
16.5 kg11,700 yen13,900 yen23,000 yen21,700 yen19,200 yen27,600 yen
17 kg12,000 yen14,300 yen23,600 yen22,300 yen19,800 yen28,400 yen
17.5 kg12,300 yen14,700 yen24,300 yen23,000 yen20,400 yen29,200 yen
18 kg12,600 yen15,100 yen25,000 yen23,600 yen21,000 yen29,900 yen
18.5 kg2(Cut Line 1)13,000 yen15,500 yen25,600 yen24,300 yen21,500 yen30,700 yen
19 kg13,300 yen16,000 yen26,300 yen24,900 yen22,100 yen31,500 yen
19.5 kg13,600 yen16,400 yen27,000 yen25,600 yen22,700 yen32,300 yen
20 kg213,900 yen16,800 yen27,700 yen26,200 yen23,200 yen33,000 yen

EMS (Express Mail Service)

Due to its high speed, reliability and wide availability, EMS is a highly recommended shipping option. Though it is more expensive than SAL and Airmail, your items have a higher priority when shipping so will reach you much faster.

Though EMS is available in most countries, there are certain areas not covered. You can check if your area can receive EMS deliveries on the Japan Post website here:
"Express Mail Service(EMS) - List of Countries and Areas".

EMS packages have a much higher weight and size limit than SAL SP. Though it varies from country to country, the maximum weight limit is usually 20-30kg so you can often fit all of your order into a single box.
The maximum box size is often 300cm. This size limit is for the longest length ('a' in the image below) plus the remaining circumference ('b' to 'e' in the image below). The longest dimension often has a maximum length of 150cm, though like the maximum size limit this varies from country to country.
You can check the size and weight limits for your area on the Japan Post website here:
Express Mail Service(EMS) - List of EMS Size and Weight Limits

MANDARAKE | Shipping Options (2)

You can find out more about the EMS shipping method at the Japan Post website here:
"International Mail (EMS)".

Shipping Time: Usually within one to two weeks depending on destination (may be longer if subject to customs inspection)

Max
Weight
China, Korea, Taiwan Asia Oceania, Canada,
Mexico, Middle East, Europe
USA (Including overseas territories) Central and South America, Africa
0.5kg1,450 yen1,900 yen3,150 yen3,900 yen3,600 yen
0.6kg1,600 yen2,150 yen3,400 yen4,180 yen3,900 yen
0.7kg1,750 yen2,400 yen3,650 yen4,460 yen4,200 yen
0.8kg1,900 yen2,650 yen3,900 yen4,740 yen4,500 yen
0.9kg2,050 yen2,900 yen4,150 yen5,020 yen4,800 yen
1kg2,200 yen3,150 yen4,400 yen5,300 yen5,100 yen
1.25kg2,500 yen3,500 yen5,000 yen5,990 yen5,850 yen
1.5kg2,800 yen3,850 yen5,550 yen6,600 yen6,600 yen
1.75kg3,100 yen4,200 yen6,150 yen7,290 yen7,350 yen
2kg3,400 yen4,550 yen6,700 yen7,900 yen8,100 yen
2.5kg3,900 yen5,150 yen7,750 yen9,100 yen9,600 yen
3kg4,400 yen5,750 yen8,800 yen10,300 yen11,100 yen
3.5kg4,900 yen6,350 yen9,850 yen11,500 yen12,600 yen
4kg5,400 yen6,950 yen10,900 yen12,700 yen14,100 yen
4.5kg5,900 yen7,550 yen11,950 yen13,900 yen15,600 yen
5kg6,400 yen8,150 yen13,000 yen15,100 yen17,100 yen
5.5kg6,900 yen8,750 yen14,050 yen16,300 yen18,600 yen
6kg7,400 yen9,350 yen15,100 yen17,500 yen20,100 yen
7kg8,200 yen10,350 yen17,200 yen19,900 yen22,500 yen
8kg9,000 yen11,350 yen19,300 yen22,300 yen24,900 yen
9kg9,800 yen12,350 yen21,400 yen24,700 yen27,300 yen
10kg10,600 yen13,350 yen23,500 yen27,100 yen29,700 yen
11kg11,400 yen14,350 yen25,600 yen29,500 yen32,100 yen
12kg12,200 yen15,350 yen27,700 yen31,900 yen34,500 yen
13kg13,000 yen16,350 yen29,800 yen34,300 yen36,900 yen
14kg13,800 yen17,350 yen31,900 yen36,700 yen39,300 yen
15kg14,600 yen18,350 yen34,000 yen39,100 yen41,700 yen
16kg15,400 yen19,350 yen36,100 yen41,500 yen44,100 yen
17kg16,200 yen20,350 yen38,200 yen43,900 yen46,500 yen
18kg17,000 yen21,350 yen40,300 yen46,300 yen48,900 yen
19kg17,800 yen22,350 yen42,400 yen48,700 yen51,300 yen
20kg18,600 yen23,350 yen44,500 yen51,100 yen53,700 yen

SAL SP (SAL Small Packet Registered)

SAL Small Packet Registered is usually the cheapest shipping method, but the delivery times are also the most unpredictable. This is mainly because SAL SP items are only put on planes as room becomes available. Therefore depending on the airport your items are sent from, they may be waiting for a while until space is allocated for them. In some cases this may take weeks or even months. If you would like your items faster, we recommend selecting a different shipping method.

SAL SP is not available to all countries. On the Japan Post website there is a list of countries that can receive SAL SP deliveries ("Countries with Economy Air (SAL) Service") but this list does not specify which countries are 'Registered SAL'.

SAL SP packages have a weight and size limit. Though it varies from country to country, the maximum weight limit is usually 2kg. The maximum box size is 90cm in its three outer dimensions (length + width + height). The longest dimension can have a maximum length of 60cm.

MANDARAKE | Shipping Options (3)

You can find out more about the SAL Small Packet Registered shipping method at the Japan Post website here:
"Economy Air (SAL)".
Please note that as SAL Small Packet and Air Small Packet items are not picked up from stores by the post office, we have to add a 100 yen surcharge to the original post office fee. This fee is included in the price chart below.

Shipping Time: Usually within one month, but has been known to be longer (may be even longer if subject to customs inspection)

Japan Post has added a new price band for the USA and its territories that will start on April 1, 2021. However there is no confirmation when this shipping method will resume.

Max
Weight
Asia Oceania, Middle East, Canada,
Central America, West Indies, Europe
South America, Africa USA (including territories)
0.3 kg980 yen1,130 yen1,220 yen1,430 yen
0.4 kg1,055 yen1,220 yen1,340 yen1,530 yen
0.5 kg1,130 yen1,310 yen1,460 yen1,630 yen
0.6 kg1,205 yen1,400 yen1,580 yen1,730 yen
0.7 kg1,280 yen1,490 yen1,700 yen1,830 yen
0.8 kg1,355 yen1,580 yen1,820 yen1,930 yen
0.9 kg1,430 yen1,670 yen1,940 yen2,030 yen
1.0 kg1,505 yen1,760 yen2,060 yen2,130 yen
1.1 kg1,580 yen1,850 yen2,180 yen2,230 yen
1.2 kg1,655 yen1,940 yen2,300 yen2,330 yen
1.3 kg1,730 yen2,030 yen2,420 yen2,430 yen
1.4 kg1,805 yen2,120 yen2,540 yen2,530 yen
1.5 kg1,880 yen2,210 yen2,660 yen2,630 yen
1.6 kg1,955 yen2,300 yen2,780 yen2,730 yen
1.7 kg2,030 yen2,390 yen2,900 yen2,830 yen
1.8 kg2,105 yen2,480 yen3,020 yen2,930 yen
1.9 kg2,180 yen2,570 yen3,140 yen3,030 yen
2.0 kg2,255 yen2,660 yen3,260 yen3,130 yen

SAL PP (SAL Postal Parcel Registered)

SAL PP is a the cheapest shipping method for bigger and heavier packages, but the delivery times are also very unpredictable. This is mainly because SAL PP items are only put on planes as room becomes available. Therefore depending on the airport your items are sent from, they may be waiting for a while until space is allocated for them. In some cases this may take weeks or even months. If you would like your items faster, we recommend selecting a different shipping method.

SAL PP is not available to all countries. On the Japan Post website there is a list of countries that can receive SAL PP deliveries ("Countries with Economy Air (SAL) Service") but this list does not specify which countries are 'Registered SAL'.

SAL PP packages have a much higher weight and size limit than SAL SP. Though it varies from country to country, the maximum weight limit is usually 20-30kg so you can often fit all of your order into a single box.
The maximum box size is often 300cm. This size limit is for the longest length ('a' in the image below) plus the remaining circumference ('b' to 'e' in the image below). The longest dimension often has a maximum length of 150cm, though like the maximum size limit this varies from country to country.

MANDARAKE | Shipping Options (4)

You can find out more about the SAL Postal Parcel shipping method at the Japan Post website here:
"Economy Air (SAL)".

Shipping Time: Usually within one month, but has been known to be longer (may be even longer if subject to customs inspection)

Max
Weight
China, Korea, Taiwan Asia Oceania, Canada,
Mexico, Middle East, Europe
USA (Including overseas territories) Central and South America, Africa
1kg1,900 yen2,300 yen2,800 yen2,900 yen3,500 yen
2kg2,500 yen3,000 yen4,000 yen4,100 yen5,400 yen
3kg3,100 yen3,700 yen5,200 yen5,300 yen7,300 yen
4kg3,700 yen4,400 yen6,400 yen6,500 yen9,200 yen
5kg4,300 yen5,100 yen7,600 yen7,700 yen11,100 yen
6kg4,800 yen5,700 yen8,600 yen8,700 yen12,300 yen
7kg5,300 yen6,300 yen9,600 yen9,700 yen13,500 yen
8kg5,800 yen6,900 yen10,600 yen10,700 yen14,700 yen
9kg6,300 yen7,500 yen11,600 yen11,700 yen15,900 yen
10kg6,800 yen8,100 yen12,600 yen12,700 yen17,100 yen
11kg7,300 yen8,700 yen13,600 yen13,700 yen18,300 yen
12kg7,800 yen9,300 yen14,600 yen14,700 yen19,500 yen
13kg8,300 yen9,900 yen15,600 yen15,700 yen20,700 yen
14kg8,800 yen10,500 yen16,600 yen16,700 yen21,900 yen
15kg9,300 yen11,100 yen17,600 yen17,700 yen23,100 yen
16kg9,800 yen11,700 yen18,600 yen18,700 yen24,300 yen
17kg10,300 yen12,300 yen19,600 yen19,700 yen25,500 yen
18kg10,800 yen12,900 yen20,600 yen20,700 yen26,700 yen
19kg11,300 yen13,500 yen21,600 yen21,700 yen27,900 yen
20kg11,800 yen14,100 yen22,600 yen22,700 yen29,100 yen

Air SP (Air Small Packet Registered)

Air SP is an alternative method if SAL SP is not available. While it is more expensive than SAL SP, it is slightly faster.

Air SP packages have a weight and size limit, which includes the packing and not just the item. Though it may vary from country to country, the maximum weight is usually 2kg. The maximum box size is 90cm in its three outer dimensions (length + width + height). The longest dimension can have a maximum length of 60cm.

MANDARAKE | Shipping Options (5)

Please note that as SAL Small Packet and Air Small Packet items are not picked up from stores by the post office, we have to add a 100 yen surcharge to the original post office fee. This fee is included in the price chart below.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

Japan Post has added a new price band for the USA and its territories that will start on April 1, 2021. However there is no confirmation when this shipping method will resume.

Max
Weight
Asia Oceania, Middle East, Canada,
Central America, West Indies, Europe
South America, Africa USA (including territories)
0.3 kg970 yen1,130 yen1,280 yen1,510 yen
0.4 kg1,060 yen1,250 yen1,460 yen1,640 yen
0.5 kg1,150 yen1,370 yen1,640 yen1,770 yen
0.6 kg1,240 yen1,490 yen1,820 yen1,900 yen
0.7 kg1,330 yen1,610 yen2,000 yen2,030 yen
0.8 kg1,420 yen1,730 yen2,180 yen2,160 yen
0.9 kg1,510 yen1,850 yen2,360 yen2,290 yen
1.0 kg1,600 yen1,970 yen2,540 yen2,420 yen
1.1 kg1,690 yen2,090 yen2,720 yen2,550 yen
1.2 kg1,780 yen2,210 yen2,900 yen2,680 yen
1.3 kg1,870 yen2,330 yen3,080 yen2,810 yen
1.4 kg1,960 yen2,450 yen3,260 yen2,940 yen
1.5 kg2,050 yen2,570 yen3,440 yen3,070 yen
1.6 kg2,140 yen2,690 yen3,620 yen3,200 yen
1.7 kg2,230 yen2,810 yen3,800 yen3,330 yen
1.8 kg2,320 yen2,930 yen3,980 yen3,460 yen
1.9 kg2,410 yen3,050 yen4,160 yen3,590 yen
2.0 kg2,500 yen3,170 yen4,340 yen3,720 yen

Air PP (Air Postal Parcel)

Air PP is an alternative method if SAL PP is not available. While it is more expensive than SAL PP, it is slightly faster.

Air PP packages have a weight and size limit, which includes the packing and not just the item. The maximum weight and dimensions vary depending on the country.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

Max
Weight
China, Korea, Taiwan Asia Oceania, Canada,
Mexico, Middle East, Europe
USA (Including overseas territories) Central and South America, Africa
1kg2,050 yen2,500 yen3,850 yen4,200 yen4,550 yen
2kg2,750 yen3,700 yen6,000 yen6,700 yen7,250 yen
3kg3,450 yen4,900 yen8,150 yen9,200 yen9,950 yen
4kg4,150 yen6,100 yen10,300 yen11,700 yen12,650 yen
5kg4,850 yen7,300 yen12,450 yen14,200 yen15,350 yen
6kg5,550 yen8,500 yen14,600 yen16,700 yen18,050 yen
7kg6,250 yen9,700 yen16,750 yen19,200 yen20,750 yen
8kg6,950 yen10,900 yen18,900 yen21,700 yen23,450 yen
9kg7,650 yen12,100 yen21,050 yen24,200 yen26,150 yen
10kg8,350 yen13,300 yen23,200 yen26,700 yen28,850 yen
11kg8,850 yen13,950 yen24,800 yen28,700 yen30,650 yen
12kg9,350 yen14,600 yen26,400 yen30,700 yen32,450 yen
13kg9,850 yen15,250 yen28,000 yen32,700 yen34,250 yen
14kg10,350 yen15,900 yen29,600 yen34,700 yen36,050 yen
15kg10,850 yen16,550 yen31,200 yen36,700 yen37,850 yen
16kg11,350 yen17,200 yen32,800 yen38,700 yen39,650 yen
17kg11,850 yen17,850 yen34,400 yen40,700 yen41,450 yen
18kg12,350 yen18,500 yen36,000 yen42,700 yen43,250 yen
19kg12,850 yen19,150 yen37,600 yen44,700 yen45,050 yen
20kg13,350 yen19,800 yen39,200 yen46,700 yen46,850 yen

Surface

If no other shipping option is available for your country, we may offer surface shipping, where the order gets shipped overseas with a cargo ship.

This shipping method takes upwards of 4 months, depending on the destination.

Please note that while the order is on the sea, you may not receive any tracking updates until it reaches land.

Click here to read more on Japan post's offical website.

There may be times where we will not offer Surface as well even if other shipping methods are not available.

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