We at Sokish are dedicated to your satisfaction and want to ensure that your shopping experience with us is as smooth and enjoyable as your fitness journey. Our Return Policy outlines the procedures and guidelines for returning products, whether you’ve changed your mind or encountered an issue with your order.
30-Day Return Guarantee
We offer a 30-day return guarantee on most items purchased from Sokish. If, for any reason, you are not completely satisfied with your purchase, or if you’ve received a defective product, you have up to 30 days from the date of delivery to initiate a return.
Initiating a Return
To initiate a return, please follow these simple steps:
Contact Our Customer Support: Reach out to our dedicated customer support team by emailing [email protected]. Provide your order number and a brief explanation of the reason for the return.
Return Authorization: Once your return request is reviewed and approved, our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
Package Your Item: Carefully pack the item in its original packaging, ensuring that all accessories, manuals, and any other materials that came with it are included. Please make sure to clearly label the package with the provided RA number.
Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label.
Refund or Exchange
Upon receiving and inspecting your returned item, Sokish will process your request according to your preference:
Refund: If you choose a refund, we will credit the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s processing times.
Exchange: If you prefer an exchange for a different item or size, we will ship the replacement product to you once the returned item is received and inspected.
Certain items are non-returnable for hygiene and safety reasons. These items may include, but are not limited to, personal care products, fitness accessories, and items with hygiene seals that have been broken. Please check the product description for specific return eligibility details.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund, including return shipping costs if applicable.
Sokish’s Right to Refuse Returns
Please note that Sokish reserves the right to refuse returns that do not meet our return policy requirements or are not approved through our customer support process.
If you have any questions or concerns about our Return Policy, need assistance with a return, or require further clarification, please don’t hesitate to reach out to our friendly customer support team at [email protected].
Thank you for choosing Sokish for your sports and fitness needs. We value your trust and are committed to providing you with a satisfying shopping experience. Your success is our success.